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  • What are Clinical Services?
    Sangath’s Well-being Center offers Clinical Services. These are one-on-one in-person or virtual counselling sessions offered through our offices in Delhi and Goa.
  • What can you expect from your first session with Clinical Services?
    During your first appointment which will last approximately an hour, you will meet with a clinician who will: Listen to your concerns and issues Ask questions related to your health, family, social relationships, etc. Ask about any medication that you are on currently or have been in the past Ask about your expectations from Sangath clinical services Refer you for counselling/therapy/psychiatric consultation with another clinician within Sangath who has experience of dealing with mental health concerns similar to what you are undergoing.
  • What can I talk to a counsellor about?
    You can share your thoughts and feelings, and also discuss any issues that you may be experiencing on a day-to-day basis. It is advisable to put together a list of concerns that you’d like to share with your clinician ahead of your appointment with them.
  • Can I get a counselling session today?
    Depending on availability of slots with each clinician, it may take a week before you are given an appointment.
  • What kind of counselling/ therapy do you provide?
    We provide evidence-based psychological therapies.
  • What days and times are you available?
    Clinical Services are available on weekdays (Monday to Friday) excluding holidays, between 9:30 am and 5:30 pm.
  • What kind of personal information will I need to provide?
    We may request you share your health records and prescriptions. In order to understand your symptoms and challenges, we may also need you to share details of your life as per your convenience.
  • What languages do you offer support in?
    We currently provide services in English, Hindi and, Konkani.
  • Do I get to connect with a psychiatrist here?
    Should we feel that you need psychiatric support, we will be able to connect you with another clinician within Sangath who has experience of dealing with mental health concerns similar to what you are undergoing.
  • How frequently will I need sessions, who will decide that?
    You and your assigned clinician will work together to develop a treatment plan for you.
  • How much does a session cost?
    Clinical Services sessions are subsidised at INR 300 per session.
  • How do I know which counsellor is right for me?
    You can share your preferences for a counsellor and we will be mindful of accommodating those preferences in our allocation of a clinician. Additionally, initially you will be matched with a clinician based on your concerns, however, if after the a few sessions, you feel you would like to be seen by another clinician, please let us know.
  • Where do the sessions happen?
    Clinical Services provides one-on-one sessions in-person or virtually.
  • What if I want to prepone/ postpone/ cancel a session?
    Cancellation/postponement of a session can take place at your end or at the clinician's due to various reasons. We encourage intimation of such changes at least two days in advance. However, last minute cancellations due to unforeseen circumstances are inevitable and can be accommodated.
  • What is a tele-counselling ?
    Tele-counselling is a service that provides telephone-based mental health support by a trained counsellor. Callers can use this service to access individual support, remotely.
  • Is this service completely free?
    Yes, there is no charge to avail this service. Additionally, ours' a toll-free number so you will not be charged for the call you make to us either.
  • What can you expect from a session with our counsellors?
    When you speak to one of our counsellors, you are guaranteed a safe, empathetic, and non-judgmental space to discuss your problems. You can also have a completely anonymous session; any information you wish to share is your choice and will remain confidential on our end. If our counsellors or you feel that additional support is required, we provide up to 6 additional free sessions via the Sangath clinical services.
  • Is this a one-time service?
    If you have already availed of a tele-counselling session and wish to avail of continued mental health support, you may call back into the tele-counselling services and inform the counsellor. The counsellor will then ask you a few questions regarding your progress and will share these details with the Clinical Services team where you may avail of a total of 6 free sessions after which each session is chargeable at a nominal fee of Rs. 300. These free sessions are valid for 3 months after your 1st tele-counselling session.
  • What can I talk to a counsellor about?
    You can share your thoughts and feelings, and also discuss any issues that you may be experiencing on a day-to-day basis.
  • Is there anything the helpline cannot help with?
    Our scope of work is limited to offering mental-health-related support. Our counsellors will be unable to provide financial aid or information about government/ private avenues for medical, financial, or employment-related opportunities.
  • What days and times is the helpline available?
    The helpline is available all days of the week between 10 am and 6 pm.
  • What kind of personal information will I need to provide?
    We do not require you to share any personal information. You can choose what details you wish to share with us depending on your comfort. We will need a chosen name to facilitate conversation. We do record the number you call us from that enables us to call you back in case there is a need to.
  • What languages do you offer support in?
    We currently provide services in English, Hindi, Marathi, Tamil, and Konkani.
  • What can I do if I cannot access the helpline?
    If you need immediate support, you can access any of the mental health helplines and services from a list we have prepared here.
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